This privacy policy will explain how Trackkarma (the 'Service') uses the personal data we collect from you when you use our website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Data controller

For the purposes of the EU General Data Protection Regulation (GDPR), the data controller responsible for your personal data is :

• Christophe Goffart, sole trader trading as Kerboocorp
• Rue du Couvent 3, 5100 Namur, Belgium
• Belgian enterprise number : BE1017895234
• Contact email : support@trackkarma.com

Trackkarma is the name of the online service operated by this business.

You can contact us at the email above for any question relating to this Privacy Policy or to exercise any of the rights described below.

What data do we collect ?

Trackkarma collects the following personal identification information (the 'Personal Data') :

• Email address : a valid email address is required to create your account
• First name and last name : optionally, you can fill your first name and last name

Payment data — handled by Paddle, not by Trackkarma

When you subscribe to a paid plan, payment data (card details, billing address, tax identifiers and related fraud-prevention signals) is collected and processed directly by our payment provider, Paddle, acting as Merchant of Record. Trackkarma does not see, process or store your payment card data. From the subscription flow, the only identifiers Trackkarma retains in its own database are opaque references issued by Paddle — a customer identifier and a subscription identifier — used to link your Trackkarma account to your Paddle subscription so we can apply your subscription benefits and display your billing information. Invoices, receipts and full billing records are held by Paddle and accessible from Paddle's billing portal.

We may also collect information how the Service is accessed and used ('Usage Data'). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How do we collect your data ?

You directly provide Trackkarma with most of the data we collect. We collect data and process data when you :

• Register
• Use or view our website via your browser’s cookies

How will we use your data ?

Trackkarma collects your data so that we can :

• Provide and maintain the Service
• Notify you about changes to our Service
• Allow you to participate in interactive features of our Service when you choose to do so
• Provide customer care and support
• Provide analysis or valuable information so that we can improve the Service
• Monitor the usage of the Service
• Detect, prevent and address technical issues

Legal basis for processing (GDPR Art. 6)

We rely on the following lawful bases under the EU General Data Protection Regulation when we process your personal data :

• Performance of a contract (Art. 6(1)(b)) — for creating and managing your account, providing the core Service (leagues, teams, training, games, messaging) and processing your paid subscription.
• Legitimate interests (Art. 6(1)(f)) — for analytics, fraud prevention, security monitoring, error tracking and product improvement. We balance these interests against your rights and freedoms.
• Consent (Art. 6(1)(a)) — for optional cookies, marketing communications and advertising personalization. You can withdraw your consent at any time.
• Legal obligation (Art. 6(1)(c)) — for retaining invoice and accounting records as required by Belgian and EU tax and accounting law (typically seven years).

How do we store your data ?

Your information, including Personal Data, may be transferred to - and maintained on - servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Trackkarma will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Trackkarma.

Trackkarma uses cookies in a range of ways to improve your experience on our website, including :

• Keeping you signed in
• Understanding how you use our website

When you initiate a paid subscription, our payment provider Paddle may also set cookies on your device for fraud prevention and to enable the checkout flow. These cookies are set and read by Paddle and are subject to Paddle's own cookie and privacy policies.

Service Providers

We may employ third party companies and individuals to facilitate our Service ('Service Providers'), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Usage Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Sentry

Sentry is an error tracking service that helps monitor and fix crashes in real time.

Amazon Simple Email Service (Amazon SES)

Amazon SES, provided by Amazon Web Services, is used solely to send transactional emails such as account confirmations, password resets and service notifications. Amazon Web Services processes your email address and the content of the messages sent to you strictly for this purpose, on our behalf.

Hetzner

Hetzner Online GmbH is our hosting provider. Hetzner operates the servers (located in Germany) on which the Service and your personal data are hosted, on our behalf and under a data processing agreement compliant with GDPR Article 28.

Firebase

Firebase is a service allowing us to provide real time notifications inside Trackkarma.

Google Analytics

Google Analytics is a web analytics service offered that tracks and reports website traffic.

Google Adsense

Google Adsense is a service that servces advertisements targeted to the site content and audience.

Paddle

Paddle.com Market Ltd is our Merchant of Record for paid subscriptions. Paddle collects and processes payment and billing data directly from you when you check out, including card details, billing address, country, tax identifiers, transaction history and invoice records. Trackkarma does not receive or store this payment data. Paddle's own privacy policy governs that processing and is available at https://www.paddle.com/legal/privacy.

Privacy policies of other websites

Trackkarma may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to our privacy policy

Trackkarma keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on May 14, 2026.

What are your data protection rights ?

Trackkarma would like to make sure you are fully aware of all of your personal data protection rights. Every user is entitled to the following :

The right to access – You have the right to request Trackkarma for copies of your personal data.

The right to rectification – You have the right to request that Trackkarma correct any personal information you believe is inaccurate. You also have the right to request Trackkarma to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Trackkarma erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Trackkarma restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Trackkarma’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Trackkarma transfer the personal data that we have collected to another organization, or directly to you, under certain conditions.

The right to lodge a complaint with a supervisory authority – If you believe that our processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the data protection supervisory authority in the EU/EEA Member State where you live, where you work, or where the alleged infringement took place.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@trackkarma.com.

Contact us

If you have any questions about this Privacy Policy, please contact us : support@trackkarma.com